FAQ

FREQUENTLY ASKED QUESTIONS

Where do you ship to?
We currently ship to all 50 US states.

How long does shipping take?
Orders are processed within 3–5 business days. 
Standard delivery takes 5–7 business days. 
Total estimated delivery: 8–12 business days.

How much does shipping cost?
Free shipping on all orders over $50.
Orders under $50 ship for a flat rate of $5.99.

How do I return an item?
Email us at orders@novazeno.com with your order 
number. We'll send you a free prepaid return label 
within 1 business day.

How long do I have to return an item?
You have 30 days from delivery to request a return.

When will I receive my refund?
Refunds are processed within 3–5 business days 
after we receive your return.

How do I track my order?
You will receive a tracking number via email once 
your order has shipped.

Can I cancel my order?
Contact us immediately at orders@novazeno.com. 
We'll do our best to cancel before it ships.

How do I contact you?
Email: orders@novazeno.com
Phone: 1-302-406-1748
Monday–Friday, 9am–6pm ET